IMPORTANT DECLARATIONS:
OUR BANK DECLARES AND UNDERTAKES:
• To provide professional, efficient, courteous, diligent and speedy services in the matter of retail lending.
• Not to discriminate on the basis of religion, caste, sex, descent or any of them.
• To be fair and honest in advertisement and marketing of Loan Products
• To provide customers with accurate and timely disclosure of terms, costs, rights and liabilities as regards loan transactions.
• If sought, to provide such assistance or advise to customers applying for loans
• To attempt in good faith to resolve any disputes or differences with customers by setting up complaint redress cells within the organization.
• To comply with all the regulatory requirements in good faith.
• To spread general awareness about potential risks in contracting loans and encourage customers to take independent financial advice and not act only on representation from the bank.
Monday, July 7, 2008
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